Returns & Exchanges

At Kauai Coffee Company, we are committed to providing you with the freshest island-grown coffee. If your order does not meet your expectations due to damage or quality issues, please contact us within 30 days of purchase for a replacement or refund.

Return Process

• 1.
  Contact Customer Support

  Email our island support team with your order number and a brief explanation of why the product was unsatisfactory.

• 2.
  Provide Proof of Issue

  For items damaged during shipping or quality concerns, please include a clear photograph of the product and its original packaging.

• 3.
  Receive Authorization

  Once your request is reviewed, we will issue a Return Merchandise Authorization (RMA) number and instructions for the next steps.

• 4.
  Resolution Process

  Upon approval, we will process your full refund to the original payment method or ship out a fresh replacement at no additional cost.